Information for Students

Staffordshire University Lichfield Centre

Tamworth and Lichfield College and Staffordshire University have formed a new and exciting partnership to provide further and higher education courses on the Lichfield Campus.

The Lichfield Campus makes use of a high technology link to promote and develop new learning strategies which will provide opportunities for students to complete a variety of levels of higher education courses up to and including Masters Degrees, without leaving the local community.

Courses include a wide range of HND/Cs and Foundation Degrees (please check the Higher Education leaflet or website for details) plus a full range of short courses in Business and Management, and Computing and IT.

We also provide many services for local businesses, including consultancy, room-hire, discrete courses and general help and advice.

An extension onto the existing building (Phase III), which opened in 2006 provides brand new, high spec. accommodation for the School of Art, Tamworth and Lichfield College.

Art Materials

We stock a wide and exciting range of quality art materials at highly discounted prices. Our enthusiastic and helpful staff are always on hand to advise and assist students. We can also order any special items (e.g. easels, portfolios, canvas etc) for students individual requirements.

Opening times (term time only)

• Monday to Friday - 08.45 - 10.45 and 12.15 - 13.45

Assignment Submission

Students submitting assignments should do so via the Helpdesk in the Open Access area. Specific deadline dates will be set by your tutor and all assignments must be submitted prior to the submission date set. Assignment receipt forms must be used (available from the Helpdesk) for all work.

The following are recommended submission times, outside of these hours there may be a waiting period and students are asked to be patient and flexible.

• Monday - Thursday - 09.00 - 15.00 and 18.00 - 20.30
• Friday - 09.00 - 15.00

Assignment may not be processed beyond the following times so students should make sure they hand in well before.

• Monday - Thursday - 20.30
• Friday - 16.00

The Helpdesk team is not able to return submitted assignments to students after they have been processed. Students wishing to re-access their assignment or have any questions regarding the hand in procedure should refer to their tutor.

Cafe

The cafe has a warm and friendly environment with staff always happy to help and caters for all tastes. We serve varied foods including sandwiches, toasties, jacket potatoes, salads, pies and pasties. Our hot drink selection ranges from ordinary tea and coffee to vanilla, caramel or hazelnut coffee and herbal teas for those who fancy a change from the norm! If you have a sweet tooth then our cake selection is very tempting and delicious.

As the cafe gets very busy at lunchtime we offer a pre-order service to try and help cut down your waiting times. Simply pick up an order form from the counter, fill it in and hand back to a member of staff at the counter before 11.30. Your order will then be prepared ready for collection in your lunch break.

Our vending area, with seating, is situated in D block. The machines serve hot & cold drinks, confectionery and savoury snacks.

Cafe opening hours

• Monday - Thursday - 08.30 - 20.00
• Friday - 08.30 - 15.00
• Saturday - 09.00 -12.30

During college holidays the cafe times vary. Please see signs in and around the cafe area.

Campus Opening Times

Helpdesk

• Monday - Thursday - 09.00 - 21.00
• Friday - 09.00 - 17.00
• Saturday - 09.00 - 13.00

Information Centre

• Monday - Friday - 09.00 - 17.00

Reception

• Monday - Thursday - 09.00 - 21.30
• Friday - 09.00 - 17.00
• Saturday - 09.00 - 13.00

Contacting the Centre

Staffordshire University Lichfield Centre can be contacted by:

• Personal visit to the Reception desk
• Telephone on 01543 301100
• Fax on 01543 301103
• Email on sulc@staffs.ac.uk

Open Access Area (Computer area)

All students are welcome to come and work in the open access area and learning advisors are on hand and happy to help those that require it. No particular subject group occupies the OAA at any one time and helpdesk staff try to ensure that individuals who wish to work quietly outside classes can do so in an environment that is conducive and productive. The area also is a work base to several members of staff. The computer open access area is a place of individual work not a group work area. Noise levels should be kept to a minimum.

For the benefit of all working in the OAA, those who cannot follow the simple rules below will be asked to leave.

• Students should be mindful of others working, even whilst passing through on your way to class
• Strictly no eating or drinking in any of the computer areas. Water may be taken from the water dispenser, but must not be taken back to the computer area
• Mobile phone calls are not allowed; please switch your mobile to silent when entering the computer area
• All students who use the computer facilities do so on the understanding that they will abide by any directions given them by staff members. Students who cannot follow these simple rules will be asked to leave

Computer Helpdesk

Disks

Floppy Disks cost 40p each and 30p each for more than one. These are available at the computer helpdesk. CDs are available for 80p each. (Prices may vary).

Email

See separate booklet - copies available from Information Services via the Helpdesk.

Fault Logging

All faults with equipment should be reported to a member of staff at the computer helpdesk.

Scanning

A scanner is available for use in the open access area. Operating instructions are provided. Where possible the computer linked to the scanner should only be used for scanning.

Copyright regulations apply i.e. Scanning of any graphics or text is not allowed without the owner’s permission.

Printing

All students have access to printing in computer areas. Students on University courses must pay for all printing. College based students have arrangements with their course administrators. Your tutor will inform you how much printing is included in your course. Black copies are 4p per sheet and colour is 25p per sheet.

Topping Up Printing Accounts

Student accounts are set up in negotiation with the different departments. The helpdesk will top up the accounts on receipt of the duly authorised credit slip or cash payment.

Any queries regarding printer accounts should be forwarded to the Computer Helpdesk.

Usernames

Computer usernames (or logon names) for students can be obtained initially from your tutor at the start of your course. Otherwise enquire at the Computer Helpdesk.

Some student usernames may be set up prior to the start of the course (i.e. full time or computer students). If they are not already set-up, you must apply for one through your tutor. This may take a few days. If you forget your password please ask a member of staff at the Helpdesk.

Car Parking

Student parking on the Lichfield Campus operates on a pay and display basis. A payment machine is on site and the car park is regulated by Lichfield District Council attendants. On Monday - Friday only students are able to park here. On Saturdays and Sundays the car park is open to the public. There are approximately 50 spaces available. Car park permits will be provided to students who wish to use the car park and these must be displayed at all times between Monday and Friday, in addition to a valid pay and display ticket. The permits should be requested from reception, but do not guarantee a space to park.

Failure to comply with any of these requirements will result in a parking fine administered by Lichfield District Council. Parking spaces are available for disabled users and a ten minute drop-off point is available to those who need to drop off materials relating to their course.

Staffordshire University Lichfield Centre encourages staff and students to be aware of the Green Transport Policy. Our centre has been fitted with showers (including disabled facilities) that can be used by staff and students who choose to walk or cycle into college. These are located in the toilets in block D. Copies of the Green Transport policy are available on www.sulc.ac.uk

Library facilities on the Lichfield Campus

Staffordshire University and Tamworth and Lichfield College have entered into a unique partnership with Staffordshire Libraries and Information Services to provide access to students for paper based and other materials in support of a variety of courses delivered on the Lichfield Campus.

This service is provided during library opening hours through Lichfield Public Library, which is conveniently situated in close proximity to the University Centre.

Opening hours:

• Monday - 09.00 - 17.00
• Tuesday - 09.00 - 19.00
• Wednesday - 09.00 - 17.00
• Thursday - 09.00 - 19.00
• Friday - 09.00 - 17.00
• Saturday - 09.00 - 16.00

How do I join?

You need to obtain a library card from the Enquiry desk within the Library. To do this, take your student ID card, and you will receive a library card. If you are already a member of the County Library, take your existing card to the desk with your student ID card and it will be marked accordingly.

For further information contact the Library on: 01543 510700 Email: Lichfield.library@staffordshire.gov.uk

What can I borrow?

You can borrow an unlimited amount of books on your card. Books bought by the University and College are marked with the appropriate University or College logo on the spine, and with a special date label inside. These can be borrowed for up to two weeks. All other books are loaned for three weeks. Many of the text books are prescribed reading for courses - from Travel & Tourism, to Business and Management, Health & Social Care to Art & Design.

Videos, DVDs and CDs are available for short loan. They include a general collection of fiction and non-fiction materials and hire of talking books. Journals are also available for reference and for loan. The Library also holds a collection of quality newspapers and has access to a searchable database of back copies.

You can also get access to TALIS: Staffordshire Libraries’ County catalogue. This includes a searchable database of holdings in the main campus libraries across Staffordshire including: Thomson at Stoke and Nelson at Stafford. Both the databases have the facility for the online request and renewal of items. There is also a special delivery arrangement whereby books ordered online from other Staffordshire University libraries can be collected directly from Lichfield Public Library.

You may renew books by telephone (0845 3300740) by letter, email or by Talisweb (via www.staffordshire.gov.uk).

Fines are charged at 10p per working business day.

Electronic resources

Lichfield Public Library offers free use of the internet, Microsoft Works software and e-mail facilities during library opening times. (Printing and floppy disks are available for a small charge).

The College subscribes to a variety of electronic resources. To access these, log on to a computer, either in the SULC building or from the computers in the library. Go to the College’s intranet (www.tlcintra.net) then follow the link to resources. Click on “Learning Resources Centre” and then “Electronic Resources”. Some resources ask for an ATHENS username and password. You will need to apply via the Learning Resources Centre at Tamworth or from the SULC IT help-desk for a registration form.

Other services available

The Library has provision of a quiet study space just a short walk away from the hustle and bustle of the University centre.

There is also an art gallery for all to view free of charge.

Photocopying

Mono and colour photocopying facilities are available for student use.

To use the mono copier, located in block A, students must first purchase a copying card from the Computer Helpdesk. These are available with either £1 credit or £5 credit. A £1 deposit is required for the card.

Colour copying is available in the computer area. The Helpdesk staff will copy for you. There is a charge for each copy produced. The current rates are 50p for A4 size and £1 for A3 size.

The use of media other than paper loaded into the copiers is not allowed. Questions concerning this should be referred initially to your tutor.

Please be aware of copyright legislation when using the copiers.

Council Tax Certificates

Full time students may be eligible for a discount in Council Tax. Students need to collect and complete an application form from the Reception, which needs to be signed by their tutor. (Please note that tutors can only verify the hours taught in college.) The form then needs to be returned to Reception where a certificate will be issued. The student should then forward their certificate to their local Council Offices. Counselling Service

The College provides a confidential counselling service for all students. An appointment sheet is situated on the wall by the reception office door. Anyone wishing to see a counsellor can tick the appropriate time slot. For further advice please ask reception.

Copyright

Copyright Law is complex and often difficult to interpret. Some resources can be copied fully, others partially and some not at all. Infringements are the responsibility of the individual and possibly of those who witness. The Centre cannot condone any form of copyright trespass and staff will use their own judgement as to the suitability of material for copying and copyright issues.

As a rough guide, the copying of the following is not allowed:

• Scanning is not sanctioned under copyright law
• Passports (colour)
• Driving Licences (colour)
• Money, Bonds, Stocks, Shares, Bank Draft, Cheques
• Stamps
• Book Jackets & CD/Record covers
• Videos & TV Programmes

Copying of the following is allowed:

• Up to 5% of a book (in multiple extracts) or one chapter (not more than 5%)
• 5% of pictures or a single picture
• One article from a newspaper or journal
• One paper from a set of conference proceedings
• One single case from a volume of law reports
• Poems & short stories of not more than 10 pages long
• A single part of a map not greater than A4 (no more than 4 copies) and not enlarged

The right to copy does not signify the right to use. Please ask at the Computer Helpdesk if you have any queries.

Loan of Equipment

Students who need to loan equipment for their coursework should refer to their tutors who may loan items on their behalf.

Room Timetables

For queries regarding room timetables, please ask at the Computer Helpdesk area.

Please check daily for any room changes which will be displayed in the Reception area.

Study Support

Study support is available on the Lichfield Campus on a drop-in basis. Please ask for times. The study support team can be contacted at the Tamworth campus on extension 2506.

Security

To protect equipment and belongings of students and the campus, students are asked to be vigilant at all times. Where required, doors should be kept locked. If you have any concerns about campus security, please report these to a member of staff, in confidence.

Technical Problems (non IT related)

Any problems (not IT related) should be reported to reception, who will then contact the relevant parties.